Managed Services FAQ

What are Managed Services?

Managed Services is an all-inclusive platform of outsourced IT support.  They allow a company to take a proactive approach to their IT and help with improving the business operationally as well as for budgetary purposes. Managed Services create a highly available network which allows businesses to continue running even when the computer network integrity is threatened.

What are the differences between Managed Services and Regular IT services?

Managed Services take a proactive approach to the computer network while regular IT support is reactive. With managed services, support is preventative and works to ensure the business is not exposed to any downtime or loss of information. Managed services offer great protection against the latest network threats and cyber risks. Regular IT support is designed to fix problems that have already occurred. That means a business has been negatively affected for a period before the issue is resolved.

How are Managed Services priced?

Designed to be an all-inclusive choice of IT support, Managed Services offers a fixed cost businesses. All updates, monitoring and support is included in pricing. Organizations are given pricing based on the number of workstations and servers with coverage needs.  Many businesses find this model effective so there are no random costs for their IT department. Instead, companies can budget around a fixed monthly cost.

IP Surveillance FAQ

How do I know if my business needs IP Video Surveillance?

Many companies are in need for IP video surveillance solutions to protect their business assets. Any issues with internal or external crime, including theft or vandalism, need visual evidence and surveillance cameras can help with finding that footage. Surveillance can also serve as a deterrent for criminals. Cameras prevent threats from acting when they are seen. This allows for a more secure environment for employees and patrons of the business.

What are self-learning analytics that support IP Surveillance?

The analytics behind the surveillance system take all interactions into account and begin to learn about the environment being recorded. Previous instances and patterns are learned while the analytics adapt with any changes. The IP surveillance system is constantly recording and learning different features of vehicles and individuals within visibility.  This makes for easy accessibility and search capabilities for businesses. To learn more about analytics please visit: http://avigilon.com/products/video-analytics/video-analytics/

My business has multiple security technologies; can they work together?

IP surveillance systems are designed to work seamlessly with other technologies including access control systems, older analog cameras and in some instances, can be used to enhance the usage of the other technologies. IP surveillance complements other technologies, especially those designed for security purposes.

What results can IP surveillance offer my business?

Many companies find that IP video surveillance can give added security for their business. Employees, customers and the assets of a business all need to be protected and surveillance systems keep a watchful eye over them. Companies will gain peace of mind in knowing their business is always watched. In any instance of crime, the right IP surveillance system will offer prosecutable evidence that can be used in court. IP surveillance can also prevent crime by potentially deterring individuals who can see the cameras in sight.

Sound Masking FAQ

What is sound masking?

Sound masking allows a business to protect their conversations through noise played in a ceiling emitter. The noise adds a level of background sound designed to reduce noise distractions and make conversations in an area harder to understand.  Sound masking is great for organizations who need sensitive conversations to stay private. It also is a great choice for companies who have employees that get distracted due to other conversations. Sound masking offers an acoustic solution for office environments and is an effective method of noise control.

How do I know if I need sound masking?

Typically, companies find they need sound masking when private conversations can be heard through the walls or in the working environment. Clients trust organizations with sensitive and confidential information.  Without a proper acoustic setup, these conversations will still be exposed. Another reason companies explore sound masking is due to productivity issues. At times, employees become distracted due to surrounding conversations.  This disruption can cause employees to lose focus and become less productive.

For more information on sound masking please visit: http://cambridgesound.com/learn/sound-masking-101/

Access Control FAQ

What is access control?

Access control is a form of protection for your business. It keeps doors locked and needs some form of authority to enter buildings, rooms, or specific areas. Access control does not require any physical keys or locks. Users can gain access to designated areas after gaining qualification by the owner of the system.

How does access control work?

The access control system uses multiple methods to keeps unwanted entrants out of designated areas. Qualified entrants can use key fabs, keypads, or card readers to enter main doors, specific rooms, restricted areas as well as employee-only regions.

Voice over IP (VOIP) FAQ

What is VOIP?

Voice over IP (VOIP) is a voice communication system that is powered over the internet. Phones are powered over an Ethernet connect rather than a traditional hard phone line. VOIP systems are reliant on Internet connectivity and not by a phone carrier.

How is VOIP different than traditional phone systems?

VOIP systems are can be setup like traditional phone systems but offer many advantages as well. VOIP systems are feature rich communication systems that allow for custom solutions for businesses of all sizes. Users can have unified communications that offer connectivity between desk phones, cell phones, emails and text messages. Many times, VOIP systems also offer a cost reduction over traditional phone services.

What is the cost to buy VOIP service?

VOIP services start as low as $18 per month with Pulse by Precision West Technologies. There is no need to buy an entire phone system up front and it does not require installation over a phone line. Fill out the quote form to get a price for your business.